Terms & Condition - Dextro delight

1. About Dextro Delight

Dextro Delight is an online retail store operated by Synergy Healthcare Australia, located at 48 Granito Court, Dandenong South VIC 3175. We supply food-grade ingredient chemicals including sweeteners, bulking agents, preservatives, thickeners, emulsifiers, acidulants and related products to individuals, home food producers and small-scale manufacturers across Australia.

Contact details:

• Website: dextrodelight.com.au

• Email: info@dextrodelight.com.au

• Phone: +61 489 296 184

• Address: 48 Granito Court, Dandenong South VIC 3175

2. Use of This Website

By accessing and using dextrodelight.com.au, you agree to the following conditions:

1. You must be at least 18 years of age to make a purchase. By placing an order, you confirm that you are 18 or older.

2. You are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal and commercial purchasing purposes only. You may not reproduce, modify, distribute, or create derivative works from any part of this website without written consent from Dextro Delight.

3. You agree not to use the website in any manner that could damage, disable, overburden, or impair the site, or interfere with any other party's use of the website.

4. All information submitted via this website must be accurate, current and complete. Submitting false, misleading or fraudulent information may result in your order being cancelled and your account being suspended.

3. Orders, Pricing & Payment

1. All prices displayed on the website are in Australian Dollars (AUD) and include GST unless otherwise stated.

2. Dextro Delight reserves the right to change product prices at any time without prior notice. The price applicable to your order is the price displayed at the time your order is confirmed.

3. An order placed through our website constitutes an offer to purchase. Dextro Delight reserves the right to accept or decline any order at its discretion. A binding agreement between you and Dextro Delight is formed only once payment is confirmed and an order confirmation is sent to your email address.

4. In the event of a pricing error on the website, Dextro Delight reserves the right to cancel the affected order and issue a full refund. We will notify you by email if this occurs.

5. Accepted payment methods are displayed at checkout. All payment information is processed through secure third-party payment gateways. Dextro Delight does not store credit card details.

4. Shipping & Delivery

4.1 Delivery Areas

Dextro Delight delivers Australia-wide using Australia Post and/or third-party courier services. We do not currently offer international shipping.

4.2 Dispatch Timeframe

Orders are processed and dispatched within 2 to 5 business days of payment confirmation, subject to product availability. During peak periods or public holidays, dispatch times may be extended. You will be notified by email once your order has been dispatched, including a tracking number where applicable.

4.3 Estimated Delivery Times

4.4 Delivery Charges

Delivery charges are calculated at checkout based on the weight and dimensions of your order and the delivery address. Delivery charges are displayed before you confirm payment.

4.5 Local Pickup

4.6 Incorrect or Incomplete Delivery Address

4.7 Missed Deliveries & Authority to Leave

• If you select 'Authority to Leave' at checkout, the carrier is authorised to leave the parcel at your address without a signature. Dextro Delight accepts no liability for parcels that are lost, stolen or damaged after being left unattended under an Authority to Leave instruction.

• If a delivery attempt is unsuccessful and no Authority to Leave is in place, the carrier will leave a card. It is the customer's responsibility to arrange redelivery or collection from the carrier's depot within the timeframe specified by the carrier.

• Dextro Delight is not responsible for orders that are returned to sender as a result of failed delivery attempts or the customer's failure to collect from a depot.

4.8 Damaged Goods in Transit

If your order arrives visibly damaged, you must:

• Photograph the damaged packaging and products before opening further.

• Contact us within 48 hours of delivery at info@dextrodelight.com.au with your order number and photographs.

Failure to notify us within 48 hours of delivery may result in your claim being declined. Transit damage claims are assessed on a case-by-case basis.

5. Order Cancellations

1. Cancellation Before Dispatch: If you wish to cancel an order, you must contact us immediately by email at info@dextrodelight.com.au or by phone on +61 489 296 184. Orders cancelled before dispatch will receive a full refund of the product price and any delivery charges.

2. Cancellation After Dispatch: Once an order has been dispatched, it cannot be cancelled. The order will proceed to delivery and must be handled under our Returns and Refund Policy.

3. Dextro Delight reserves the right to cancel any order at any time prior to dispatch if a product becomes unavailable, a pricing error has occurred, or if we have reason to believe an order is fraudulent or places our business at risk. In such cases, a full refund will be issued.

6. Returns Policy

6.1 Eligibility for Return

A product may be eligible for return only under the following conditions:

• The product is in its original, unopened, sealed condition with all original packaging intact.

• The return request is submitted within 2 business days of delivery.

• The return is the result of one of the following: the wrong product was delivered (Dextro Delight's error); the product arrived damaged or defective due to a manufacturing fault; or the product does not match the description on the website.

6.2 Products Not Eligible for Return

The following products are not eligible for return or refund under any circumstances:

• Products that have been opened, used, or repackaged.

• Products where the original packaging has been damaged, tampered with, or the safety seal has been broken.

• Products returned after the 2-business-day return notice window has expired.

• Products that were purchased in error by the customer (e.g., wrong product selected, wrong quantity ordered), unless Dextro Delight also made an error.

• Products that are not in a condition suitable for resale due to customer handling.

6.3 Return Delivery — Customer's Responsibility

6.4 Return Process

To initiate a return, follow these steps:

1. Contact us within 2 business days of delivery by email at info@dextrodelight.com.au or by calling +61 489 296 184.

2. Include in your email: your order number, the product(s) you wish to return, the reason for the return, and clear photographs of the product and packaging where relevant.

3. Wait for a Return Authorisation (RA) number from our team. Do not send goods without an RA number — unauthorised returns will be refused and returned to sender at the customer's cost.

4. Ship the product to 48 Granito Court, Dandenong South VIC 3175, including the RA number clearly marked on the outside of the package.

5. Once the returned product is received and inspected, we will notify you of the outcome within 3 business days.

7. Refund Policy

7.1 Refund Eligibility

Refunds are issued only where a valid return has been approved in accordance with Section 6. Refunds will be assessed based on the circumstances of the return:

• Wrong product sent by Dextro Delight: Full refund of product price and original delivery charge, or replacement at customer's choice.

• Defective or damaged product (manufacturing fault): Full refund of product price and original delivery charge, or replacement at customer's choice.

• Change of mind return (where approved): Refund of product price only. The original delivery charge will not be refunded.

7.2 Refund Method & Timeframe

1. Approved refunds will be processed to the original payment method used at checkout.

2. Refunds are typically processed within 3 to 5 business days of the return being approved. The time for funds to appear in your account depends on your bank or payment provider and may take an additional 3 to 7 business days.

3. Store credit may be offered as an alternative to a monetary refund at the customer's request.

7.3 Non-Refundable Situations

Refunds will not be issued in the following situations:

• The product has been opened, used or repackaged.

• The return notice was not submitted within 2 business days of delivery.

• The customer provided an incorrect delivery address resulting in misdelivery or non-delivery.

• The product was lost or damaged during the return shipment due to inadequate packaging or the customer's choice of carrier.

• The original delivery charge, in any customer-initiated return scenario.

• Any delivery-related costs, surcharges or re-delivery fees incurred as a result of customer error.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded, restricted, or modified under the ACL. Our returns and refunds policy operates in conjunction with, and does not override, your rights under the ACL.

9. Product Use Disclaimer

1. Dextro Delight products are food-grade ingredient chemicals intended for use by informed adults in food preparation, food production, and related applications. Products must be used responsibly and in accordance with applicable food safety standards.

2. Product descriptions, usage notes, and technical information on the website are provided for guidance only. It is the customer's sole responsibility to verify the suitability of any product for their intended use. Dextro Delight accepts no liability for any adverse outcomes resulting from improper use, misapplication, or use in quantities outside of recommended guidelines.

3. Products must be stored in accordance with the storage instructions provided on the product label or Safety Data Sheet (SDS). Dextro Delight is not liable for product deterioration resulting from improper storage by the customer.

4. Customers with known allergies or sensitivities are responsible for reviewing all product labels and Safety Data Sheets prior to purchase and use.

10. Privacy Policy

10.1 Information We Collect

When you place an order or register an account on dextrodelight.com.au, we collect the following personal information: your name, email address, delivery address, billing address, phone number, and payment information (processed securely via our payment gateway — we do not store card details). We also collect website usage data including IP addresses and browser information for security and analytics purposes.

10.2 How We Use Your Information

Your personal information is used to:

• Process and fulfil your orders and communicate order status.

• Respond to customer service enquiries.

• Send transactional emails including order confirmations, dispatch notifications and invoices.

• Comply with applicable laws and regulations.

• Send promotional communications (only with your consent and in accordance with the Spam Act 2003). You may opt out at any time.

10.3 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. You may request access to, correction of, or deletion of your personal data by contacting us at info@dextrodelight.com.au. Certain data may be retained for legal, administrative or security purposes.

10.4 Cookies

This website uses cookies to enhance your browsing experience and assist with spam detection. By continuing to use this website, you consent to the use of cookies. You may disable cookies through your browser settings, however this may affect the functionality of certain parts of the website.

10.5 Third-Party Sharing

We do not sell your personal information to third parties. We may share your information with service providers who assist in operating our website and fulfilling your orders (including payment processors, shipping carriers and IT service providers), solely for the purpose of providing those services. These providers are required to handle your information in accordance with applicable privacy law.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

1. Dextro Delight is not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our products or website, including loss of profit, loss of data, business interruption, or personal injury, even if we have been advised of the possibility of such damages.

2. Dextro Delight's total liability in connection with any order is limited to the purchase price paid by the customer for the relevant product(s).

3. Dextro Delight is not responsible for delays, failures or errors resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, carrier delays, supply chain disruptions, acts of government, or system outages.

12. Intellectual Property

All content on dextrodelight.com.au, including but not limited to text, images, product descriptions, logos, trademarks, and website design, is the intellectual property of Dextro Delight or its licensors and is protected under Australian and international copyright and trademark law. You may not reproduce, redistribute, or use any content from this website without prior written permission from Dextro Delight.

13. Changes to These Terms

Dextro Delight reserves the right to update, modify, or replace these Terms and Conditions at any time without prior notice. The current version of the Terms and Conditions will always be available on the website. Your continued use of the website or placement of an order after any changes are published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

15. Contact Us

For any enquiries relating to these Terms and Conditions, your order, shipping, returns, or refunds, please contact us using the details below: